Effective date: July 21, 2026
Radiant Smart X (“Radiant Smart X,” “we,” “us,” or “our”) respects your privacy. This policy explains how we handle personal information when you visit radiantsmartx.com, contact us, request a quote, seek technical support, or work with us as a customer or professional partner.
1. Information we collect
We may collect information you provide directly, including your name, email address, telephone number, company, project details, inquiry type, subject, and message. If you become a customer, partner, or authorized administrator, we may also collect account, project, service, transaction, and support information needed to manage that relationship.
Our website and hosting providers may automatically process limited technical information such as IP address, browser type, device type, requested pages, timestamps, referral information, and security logs.
2. How we use information
We use personal information to:
- respond to inquiries, quote requests, partnership requests, and support questions;
- evaluate, plan, deliver, and support products, systems, and services;
- operate, secure, troubleshoot, and improve our website;
- maintain business records and meet legal, tax, regulatory, and contractual obligations;
- prevent fraud, misuse, and security incidents; and
- send service communications and, where permitted or consented to, relevant marketing communications.
3. Cookies and similar technologies
We use essential technologies required for security, session management, and administrator authentication. We may also use privacy-conscious analytics in the future to understand website performance. If we introduce non-essential cookies that require consent, we will provide an appropriate notice or consent control.
4. How we share information
We do not sell personal information. We may share information with service providers that help us host the website, maintain systems, manage communications, provide professional services, or deliver customer projects. We may also disclose information when required by law, to protect legal rights or safety, in connection with a business transaction, or with your direction or consent.
Service providers are expected to use information only for authorized purposes and to apply appropriate safeguards.
5. International processing
Some service providers may process or store information outside your province or country. Information processed in another jurisdiction may be subject to that jurisdiction’s laws. We use reasonable contractual and technical measures appropriate to the nature of the information.
6. Retention and security
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including legal, accounting, warranty, support, and dispute-resolution requirements. We use reasonable administrative, technical, and organizational safeguards, but no online system can be guaranteed completely secure.
7. Your choices and rights
Subject to applicable law, you may request access to or correction of your personal information, withdraw consent where consent is the basis for processing, or ask questions about our privacy practices. You may unsubscribe from marketing communications using the instructions in a message or by contacting us. We may need to verify your identity before completing a request.
Where applicable, we handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act and applicable provincial privacy laws.
8. Third-party websites
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
9. Children’s privacy
Our website and services are intended for adults and business users. We do not knowingly collect personal information from children without appropriate authorization.
10. Policy updates
We may update this policy to reflect changes to our services, practices, or legal obligations. The effective date at the top identifies the latest revision.
11. Contact us
For privacy questions or requests, email hello@radiantsmartx.com or use our contact page.